Contact Us

Information & Support

The Special Guardianship Support Service is a subscription service available to local authorities across the country. Once a local authority has signed up to the service, all special guardians and local authority professionals supporting them can access the Special Guardianship Support Service website – a dedicated website containing comprehensive and up-to-date information and guidance, downloadable resources and signposting to other sources of support – and the PAC-UK Advice Line and PAC-UK Education Advice Line.

The PAC-UK Advice Line is staffed by qualified and experienced PAC-UK counsellors who can provide advice and information on all aspects of special guardianship. It is also the first port of call for enquiries about PAC-UK counselling and our other therapeutic services. Like all PAC-UK’s services, the Advice Line is independent and confidential, within a safeguarding framework.

The PAC-UK Advice Line is open Monday, Tuesday and Friday from 10.00am to 4.00pm and Wednesday and Thursday 10.00am to 7.30pm.

Phone: 0300 1800 090 | Email:

The PAC-UK Education Advice Line is open every Thursday during school term times between 12pm and 2pm (limited to 15 minutes per call).

Staffed by our Education Advisers, this is an opportunity for special guardians and social workers to talk through any school or educational concerns regarding special guardianship children, and receive advice and support.

Phone: 0300 1800 090 | Email:

Service Enquiries

Family Action Head Office
PAC-UK Special Guardianship Support Service
34 Wharf Road
N1 7GR

Phone: 0300 1800 090 | Email:

Media Enquiries

Phone: 020 7241 7621 | Email:

Service Feedback

PAC-UK aims to provide high-quality services that meet our service users’ needs. By telling us how we are doing, you can help shape these services in the future.

All your views, whether positive or otherwise, are important to us, as we are committed to improving the services we provide.

Download our Family Action Comments, Compliments & Complaints Leaflet and contact us if you require any further information.