Contact Us

Information and support

The Special Guardianship Support Service is a subscription service available to local authorities across the country. Once a local authority has signed up to the service, all special guardians and local authority professionals supporting them can access the helpline.

Free phone telephone helpline 0808 802 1111. Lines are open Monday to Fridays 9am to 9pm when closed you will be given instructions for how to access SHOUT – an out of hours crisis service, please note this service is for crisis only.

E-Mail –

Text – 07537 404 281

Calls to this helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills.

Alternatively you can speak with a member of our team via our live web chat.


Service enquiries

Family Action Head Office

Special Guardianship Support service

34 Wharf Road


N1 7GR

Tel: 020 7254 6251

Media enquiries

Tel: 020 7241 7621

Out of hours for urgent media enquiries: 07903 074174

Compliments and Complaints

If you would like to compliment our service or would like to make a complaints please complete and return the form below.

Compliment and complaint form